We take client care very seriously. We are proud to have some major international corporations as our key clients and we understand that client satisfaction is essential to our success.
We have a comprehensive Client Care Program to ensure we deliver the best possible service to our clients. Below is a summary of what this includes:
- We listen, ask questions and challenge our clients so we understand their business, enabling us to develop pragmatic and intelligent solutions.
- We build collaborative relationships with our clients to deliver sustainable and innovative solutions to their business issues.
- By understanding our clients’ business issues and needs, we act as an advocate for our client whenever we deal with regulatory agencies or other third parties.
- We involve our clients in the project, we ask for their opinion and we deliver the project according to their schedule.
- Once we have delivered a project, we follow up to make sure the client is completely satisfied that we have met their brief and delivered outstanding support to them throughout the project.
- We maintain flexibility to fit with our clients’ resourcing requirements.
- We focus on delivering the best result at a realistic price that reflects the value we have delivered to our clients.
- We offer a significantly diverse range of services meaning that we can offer our clients a complete solution to all their environmental, health and safety and sustainability challenges.
“Great job, I am blown away with the level of service and success that WSP provides. Even while staff is out of the office, things were smooth and even substantially progressed!”
Environmental Manager, Magellan Pipeline Company, L.P.
“The progress you’ve made with these sites in the last two years is to be commended. The field work and reports submitted are top notch. Keep up the great work and I hope that we can all celebrate closure of these sites in the near future.”
Senior Geologist, Michigan Department of Environmental Quality
“The thoroughness of your engineer in assessing each design change, her attention to detail in completing each construction task, and her ability to effectively direct the field crew demonstrated exemplary professional engineering judgment.
Manager with CVR Energy, Inc.